Two Things I Don’t Understand

I really don’t understand two things.

  1. 1.  Why do I not qualify for a loan modification using my unemployment income.  It clearly states that unemployment income can be used if it will continue for 9 months.  It is a federal law that unemployment income will be extneeded.   I am not looking for a short term solution.  Forbearance will not help me.
  2. Why does SunTrust refuse to admit their mistake and offer to make things right
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